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Quality Assurance Employee Spotlight: Greg Maddox

Quality Assurance Employee Spotlight: Greg Maddox

Leading GPI’s quality assurance team is Greg Maddox, director of quality, and team member with over 15 years of company experience. Responsible for the company’s Quality Management System (QMS), Greg manages a high performing team of 7, in addition to “3 awesome dudes in customer service repairs”. They perform a variety of tasks ranging from receiving, machine shop and in-process inspection to document control, internal audits and test equipment calibration.   

With a background in Quality Management with experience in Aerospace and Ethanol, Greg came to GPI when he noticed a slowdown in the Ethanol industry. GPI was a small, family-owned business in an industry unfamiliar to him, but they were focused on getting their ISO certification to gain more market share, which was a foundation for the company’s eventual ATEX/IECEx Certifications. Below, Greg shares what this certification means for customers and GPI: 

Without ISO 9001, most customers will not, or cannot purchase our product.  Having an internationally recognized ISO certified Quality Management System means the company is required to have critical, or core processes in place, documented, effective, continually improved and successfully audited by an accredited 3rd party. Externally, it improves customer satisfaction, credibility and image by instilling confidence in our customers and internally, creating a culture of continuous improvement and employee engagement. Within my first 3 years, GPI earned our ISO 9001 certification on our Initial Assessment Audit in 2012 and have maintained and improved on it to this day! We at GPI treat ISO not as a piece of paper, but a way of life.

Greg believes that he has acquired several skillsets that allow him to be successful in his career: first and foremost, he has 20+ years of experience in a quality function including auditing. As an auditor, he knows what the output of a process should yield, which is ultimately customer satisfaction, stating, “If you aren’t satisfying your customers, then what are you doing??” He believes that the most important skillset of this position (and any other leadership position) is the ability to motivate, educate and empower your team…to provide them with resources and opportunities to become better both personally and professionally.  He stresses that a leader is only as good as their team. 

What might surprise you to learn about Greg? Well, his flowing locks probably give it away, but he has a previous career as a drummer – after high school for about 3 years, he was in a cover band with three friends and played at parties, dances – and a few dive bars.  When it became apparent that that fame wasn’t in the cards, he joined the Navy, where he spent 10 years. Four of those years were spent on a ship (USS Comstock LSD-45) and 6 in Naval Special Warfare Group 1 in Special Boat Team 12.  In SBT 12 Greg’s team was responsible for marine security, coastal patrol and getting SEAL teams to their objectives in boats ranging from 24’ and 33’ Rigid Hull Inflatable Boats, 80’ MK V Special Operations Crafts, to 40’ High Speed cigarette boats. Hooyah! When deployed to Guam, Greg met his wife who was stationed there. They have three kids and have been married for almost 29 years! 

Causes close to Greg’s heart are: Folds of Honor, providing scholarships to the spouses and children of our fallen or disabled soldiers and Till Valhalla Project, a non-profit for Veteran suicide awareness and providing plaques to families of Veterans that have taken their own lives.   

In his free time, Greg likes spending time with his family, golfing, boating and drumming. In fact, he is particularly proud of his ability to drum along with Megadeath’s Sweating Bullets. We all better hope we are never have face off with Greg in a drum-off with money on the line! 

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